Done. The other device signs in within a few seconds.
Do Not Disturb
Messages
1 selected
New chat
To:
From:
Select a conversation
1 selected
Choose a conversation, or start a new one.
0:00
Slide up to lock · slide left to cancel
Recents
Pick a callEvery call with that number shows here, with the ways to reach them.
Contacts
Favorites · tap to call
Voicemail
No voicemailA message left on your line plays right here, and can be read as words instead.
Settings
App
Workspace
System
People
Everyone who signs in to this workspace. An admin sees
every number and conversation; an agent sees the numbers given to
them. Passwords are written here and never read back.
Making someone an admin asks for your password unless you
signed in within the last 15 minutes.
UnreadWhen one person reads a
conversation, it is read for the whole team.
New conversationsWait, unassigned,
for someone to pick them up.
Add a personAn email and a password of at least 12 characters.
Numbers
Who answers which number: everyone, specific
people — they see its conversations, send from it and are woken
for it — or nobody yet, which only admins see. An admin sees
every number either way. New numbers come from your provider and
start as nobody's yet.
Broadcasts
One message, sent to each person as their own text, in their own
conversation. People who opted out or are blocked are left out, and anyone who
replies STOP while it is going out is not sent the rest.
FromThe number it goes out from.
ToPaste one number per line; a name
after a comma is used for {name}.
Add "Reply STOP to opt out."Recommended for anything
promotional.
Sent
Reports
PeriodA reply time runs from the customer's first
waiting text to the first answer a person sent. Automatic replies do not count.
By person
Usage & billing
MonthMessages are counted when the carrier accepts them.
Sending limits
Invoice
Total
Integration
API keyWhat your system presents as x-api-key. Rotating it stops the old key at once.
Where events are sent
What your system was told lately
Account
Signed in as
Your name
Signature
Workspace
Sign outEnd this session on this device.
Security & sign-in
Sign-in
PasswordAt least 12 characters. Changing it signs
out your other devices.
Two-factor sign-inA 6-digit code asked for at sign-in, from
any authenticator app. Protects this account even if the
password leaks.
Turning this on asks for your password unless you signed in
within the last 15 minutes. Signed in with Google or a passkey?
Sign out, sign in again, and turn it on within 15 minutes.
Add this to your authenticator app, then enter the code it
shows to finish:
Passkeys
Sign in with this deviceA fingerprint, face or PIN instead of the
password — nothing to phish. Add one per device you sign in
from.
Adding or removing a passkey always asks for your password,
because the passkey signs you in by itself from then on.
Every device you are signed in on is told when one is added.
Don't know your password? Set a new one from the sign-in
page first.
Devices
Signed-in devicesPhones and browsers signed in as you.
Other devices
This device
Lock after idleSign this browser out after a stretch with no typing or
tapping, so a walked-away screen is not an open inbox.
Appearance
Open the app to
Theme
Auto-replies
Out of hours
Limit to business hoursOff means always open: no away message, ever. On, a
text outside these hours gets the away message below — once
per conversation per quiet period.
TimezoneAn IANA zone name. Blank uses the gateway's own.
Keywords
A text that IS the word — "HOURS",
"hours?" — gets the reply. STOP and HELP are handled by
compliance first and never reach these.
STOP and HELP
Answer STOP and HELP hereOff by default: the carrier may already answer these,
and two confirmations for one STOP is worse than one.
Blocked numbers
Blocked for the whole workspaceCalls from these numbers are declined at the phone system
and their texts are dropped before anyone sees them. Block a
number from a conversation's menu, a call's detail, or a
contact; unblock it here. Nothing tells them.
Messaging
Text messagingTurn on texting for this workspace.
Send fromThe number new conversations go out on.
Your numbersSet by your provider.
Message limitsNo limits are set for this workspace.
History kept
Phone & calling
Your lines
Softphone
CallingNot set up.
Do Not DisturbAnswer every call to your extension with
busy, without ringing anything, until you turn this off.
PermissionsChecking what this browser allows…
Show quality readoutCodec, latency and packet loss on the call screen while
you're connected — read live from the call. Applies on this
device.
Calls are recordedYour operator has switched call
recording on for this workspace: calls through this line are
recorded by the phone system.
Emergency callsSonaline can't place emergency calls. Dialing 911 (or 112,
999, 000, 110, 119) is refused here — use your phone's own
dialer, which uses your carrier and knows where you are; a
call through the phone system does not.
Ringing
RingtoneHow an incoming call sounds in this browser. It can only
ring once you have tapped or typed on the page — browsers
keep silent pages silent.
Carrier calling
Your phone numbersThe numbers your phones dial from — every SIM and every
phone you use with this account. We text a code to confirm a
number is yours; the bridge recognizes you by any of them when
you place a carrier call.
Your lines
Carrier calling
Call diagnostics
Browser calling
About
Sonaline
Calls and messages, together.
Sonaline for the webAlways the newest version — this page updates itself. Add it to
your home screen or dock from the browser menu for an app of its own.
Sonaline for keypad phonesMessages, voicemail and calling on a Kyocera DuraXV Extreme;
replaces Sonaline Redirect and updates itself from its own About. Checking the newest build…
Calling in your browserKeep this tab open to receive calls. The Android app rings in the
background and uses the phone's contacts, Bluetooth and carrier dialer
through the phone itself.
What's new
Writing
Suggested repliesThree tap-to-fill suggestions above the box when a
customer's message is waiting, and the wand that tidies a
draft. Drafted inside this platform; nothing is sent until
you send it. Applies on this device.
Contacts
Google ContactsYour Google contacts and this workspace's book,
kept in step both ways: what Google has arrives every night or
when you ask, and a contact saved here goes to your Google
Contacts. Removing one here leaves it in Google.